I have taken all my trade books off of their site but theyll still make money off of my books until all are sold. I have proof of all attempts to fix this issue and its been weeks, if not months of trying to get someone capable of actually caring. Never again will I suggest them to anyone and will be very vocal on my platforms to their illegal and unjustly acts. I will be filing with the courts to ensure all the money Ive worked for is recovered. ESPECIALLY without even ensuring that Ive acknowledged the change or else I would have adjusted my pricing before making all these sales that I cannot get on royalties. I work so hard- and for them to just take my money is insane and isnt legal at all. Theyre customer service ***** badly and never again will I work with them. So here I am, paying for promotions for my books to be bought, just to find out Im not getting any of my royalties because the prices for everything changed in their company. Not once did they call, text, email, informing me of the changes. They claimed that they changed the amount per book but I was NEVER EVER aware that they were changing the price. We want you to be happy with your books and we're happy to provide any useful advice and guidance to turn ********************* into a beautiful book!Best,Blurb Team Hence, the request to send us a few of them.We're still here for you, ready to help if you want to keep troubleshooting the cause for those issues. Keep in mind that we have your book file in our system, but not the actual, single original images that you used in your book. Unfortunately, they never received any original images from you and therefore, they were unable to look into this further. Here's the link to our article for your reference, in case it could be useful in the future: Please also see this article about preparing color images for printing: I also see that my colleague offered to analyze some of your original images to rule out a few factors that could create graininess and color casts in the printed pages. Therefore, reprinting your book as-is would recreate the same problems.I see that our Customer Support team provided some tips to avoid grainy images in the printed book. However, those issues are clearly visible in the book file. Since we're a self-publishing service and not a publisher, we need to print each book as-is without applying any corrections to your book file.I understand that the problems you've reported are not visible in the original images. I was able to find your support request and see that the problems that you mentioned were present in the book file you submitted for printing. Hello,I'm really sorry to hear that you're disappointed with your book.
0 Comments
Leave a Reply. |